How to Choose a Commercial Cleaning Company in Weston-super-Mare

Commercial Cleaning Company in Weston-super-Mare

How to Choose a Commercial Cleaning Company in Weston-super-Mare


Choosing a commercial cleaning company might not be the most exciting job on your to-do list, but choosing the right one can make a huge difference. You want to know your premises are going to be clean, your staff and customers are being looked after, and — most importantly — that the cleaning is actually going to get done without you having to chase anyone.


Because nobody wants to be emptying the office bins themselves at 5pm on a Friday!


At The Clean Co., we look after offices, clinics, restaurants, shops, care settings and industrial premises across Weston-super-Mare and North Somerset. So, whether you choose us or another cleaning company, here are the things we genuinely think you should check before signing a commercial cleaning contract.


7 Checks Before You Hire a Commercial Cleaning Company


1. Are they properly insured?


This is an important one. Ask to see proof of public liability insurance and, if the company employs staff, employers' liability insurance too. Accidents don't happen often, but commercial cleaners are working in your premises, using equipment, moving around furniture and cleaning floors. If something does go wrong, you want to know everyone is properly protected. A professional cleaning company won't mind you asking — and should be able to send their certificates over without any fuss.


2. Do they take health and safety seriously?


Cleaning might look straightforward from the outside, but there's a lot that goes on behind the scenes to make sure it's done safely. Look for recognised accreditations such as SafeContractor. These show that a company's health and safety procedures, risk assessments and working practices have been independently checked. This is particularly important for places such as clinics, care settings and industrial premises, where getting things right really matters.


3. Do they know how to use cleaning products safely?


Commercial cleaning products need to be stored, handled and used properly. Ask how the company manages COSHH (Control of Substances Hazardous to Health), whether their team is trained and whether they can provide the relevant risk assessments for your premises. It might not be the glamorous side of cleaning, but it's an important one!


4. Will you have the same cleaners each time?


This is a big one for us.Having a regular cleaning team means they get to know your premises properly — how you like things done, which areas need a little extra attention and all those small details that make a difference. Ask what happens when your usual cleaner is ill or takes a holiday too. A good cleaning company should organise cover for you, rather than leaving you wondering whether anyone is going to turn up.


5. Can you actually speak to someone when you need them?


Sometimes you need to change a cleaning day, arrange an extra clean before an inspection or simply ask a quick question. You shouldn't have to go through three departments and sit on hold to do it. One of the lovely things about working with a local cleaning company is that you can usually speak directly to the people who actually manage your cleaning. At The Clean Co., we're very hands-on. Our management team regularly works alongside our cleaners, so we're not sitting in an office wondering what's happening on your site, we're out there seeing it for ourselves.


6. Have they cleaned businesses like yours before?


Not all commercial cleaning is the same. Cleaning an office is very different from cleaning a restaurant, clinic, care home or industrial unit. Ask whether the company already looks after similar premises and have a look through their reviews. We always think the best reviews are the ones that talk about reliability, consistency, flexibility and the cleaning team themselves. Those tell you much more about what it's actually going to be like working with a company than a shiny brochure ever will.


7. Is the quote clear?


You should know exactly what you're paying for. A good commercial cleaning quote should explain what's being cleaned, how often the team will visit and whether cleaning products and equipment are included. It's also worth checking things like minimum visit times, notice periods and how additional cleans are charged. If something isn't clear, ask. A good company would much rather answer your questions at the beginning than have confusion later. If anything is vague, ask before you sign. Our guide to what a commercial cleaning contract covers walks through what to expect.


Questions Worth Asking Before You Say Yes


When you're speaking to a cleaning company for the first time, don't be afraid to ask questions.


A few we think are worth asking are:

  • Can I see your insurance and accreditation details?
  • Will we have the same cleaning team each time?
  • What happens if our usual cleaner is off sick or on holiday?
  • Are cleaning products and equipment included?
  • Is there a minimum cleaning visit?
  • How much notice do you need if we need to make a change?
  • Who do I speak to if there's ever a problem?


A good cleaning company should be able to answer all of these without making things complicated.


A good cleaning company will answer these without hesitation. If you're not sure how many visits you need, read our guide on how often your office needs cleaning


A Few Red Flags We'd Watch Out For


  • There are also a few things that would make us ask more questions before signing anything.
  • Be cautious if a company can't provide proof of insurance, gives you a price that's dramatically cheaper than everyone else's without explaining why, or can't tell you who will actually be carrying out your cleaning.
  • We'd also have a look at their reviews. If you're looking for a commercial cleaner but all their reviews are for one-off domestic cleans, they might not have the experience your premises needs.
  • Personally, we'd be wary of anyone trying to tie you into a lengthy contract before they've even taken the time to properly understand your business.
  • And lastly, if the price seems too good to be true...it probably is!


So, How Does The Clean Co. Measure Up?


  • We'd genuinely encourage you to ask us all the same questions. The Clean Co. is fully insured for commercial, site and contract cleaning, and we're SafeContractor accredited.


  • We believe consistency matters, so wherever possible you'll have the same cleaning team looking after your premises, with cover arranged if somebody is away.


  • We're a female-led, local business, run by our owner and Managing Director, Charmaine. We're very hands-on too. Charmaine and our managers are regularly out working alongside the team and checking our sites.


  • Our cleaning products and equipment are included, and we also offer eco-friendly options in biodegradable packaging.


  • We're proud to be trusted by businesses and organisations across the local area, including Weston-super-Mare Town Council, local clinics and beautiful office spaces, like Datel and The Food Works SW. You can see more of the businesses we work with.


And, something we're particularly proud of, The Clean Co. is rated 5.0 from 56 Google reviews.


“We have had an excellent experience with The Clean Co. and hope to continue to do so. The team are professional, provide an outstanding cleaning service.”

— Richard Lewis, Weston Gas Centre Ltd


You can find out more about our commercial cleaning services in Weston-super-Mare or have a nose through our before and after photos.


Frequently Asked Questions


What should I look for in a commercial cleaning company?


Start with the basics: proper insurance, good health and safety procedures, experienced cleaners, clear pricing and genuine reviews from other businesses. We'd also look at how easy the company is to communicate with. If getting hold of someone is difficult before you've even become a customer, that's probably worth paying attention to.


Is a local cleaning company better than a national company?


It depends on what your business needs. For many small and medium-sized businesses, choosing a local cleaning company means a more personal service, familiar faces and quicker communication when something changes. Larger national companies can be a good fit for businesses with multiple sites across the country.


How many commercial cleaning quotes should I get?


Two or three is normally plenty. It gives you enough to compare prices, but we'd recommend looking beyond the final figure. Check what's actually included, how often they'll clean, whether products and equipment are provided and what happens if your regular cleaner is unavailable. The cheapest quote isn't always the cheapest in the long run if you're constantly chasing missed cleans or paying for extras.


How quickly can a new cleaning contract start?


This depends on the cleaning company's availability and the size of your premises. At The Clean Co., we have a growing local team and can often get new commercial cleaning contracts up and running quickly. We'll agree a start date with you when you're happy with your quote, so everyone knows exactly what's happening.


Looking for a Commercial Cleaner in North Somerset?


If you're comparing commercial cleaning companies in Weston-super-Mare, Clevedon, Portishead or elsewhere across North Somerset, we'd love to have a chat.


No hard sell and no complicated jargon — just tell us what you need, we'll have a look at your premises and we'll give you a clear quote.


Call us on 07756 565791 or get a free commercial cleaning quote.


And if you're not quite ready to enquire yet, that's absolutely fine too — have a browse around our website, take a look at our work and see whether The Clean Co. feels like the right fit for your business.